Message from the CLO
Gina Romero Hernandez
Chief Learning Officer (CLO)
There is no higher calling than the mission we have at Montefiore to serve our patients. Montefiore associates are overwhelmingly dedicated to this mission. They are enthusiastic to be a part of the solution to our current challenges, and they are excited that we have an opportunity to improve care for patients in ways that didn't exist before.
By actively involving associates and encouraging innovative ideas, Montefiore is establishing a culture of excellence to build and sustain an engaged, motivated, and committed workforce. We've made significant progress in recent months, but there is more work to do. As managers and leaders, you play the most critical role in engaging those you manage or supervise. Studies show that associates’ engagement levels are significantly impacted by the behavior of their direct leader. While we all have our own unique managing style, it is the behaviors you demonstrate and the actions you take that must align with Montefiore’s core values and principles of engagement.
I encourage you to fully engage with your staff – discuss with them the ways that your team can continuously improve what you do and how you serve patients. The more that you routinely gather associate feedback, set clear goals to strengthen organizational performance, and engage associates in improvement actions, the more you will positively impact Montefiore.
Remember, the associate experience strongly and directly influences the quality of the patient experience. Thank you for making engagement a priority in your role as leaders. By ensuring that associates are empowered with the authority, knowledge, and tools to problem solve and take action, we can unlock the full potential of the Montefiore workforce in place today and build the workforce we need for the future.