Lessons for Directional Leadership:
1. Recruit support from the highly engaged
Work closely with this group, as it is critical to success; typically carry much of the workload and have influence over those in the middle.
2. Prepare the organization for change.
Plan to go into it, united, as a team.
3. Let them know how they contribute.
Communicate expectations and consequences.
4. Constantly communicate progress.
Communicate how we are doing in pursuit of vision.
Lessons for Motivational Leadership:
1. Lead with positive motivation
Give associates something to run towards.
2. Celebrate small successes.
Celebrate with your team.
3. Encourage life balance for all associates.
Work with staff when they need it. Be careful not to make decisions based on what someone did for you.
4.Create a fair work environment.
Be consistent (and fair) in the consequences you give.
Lessons for Organizational Leadership
1. Identify and position the appropriate talent.
Take the responsibility to develop the team so that the organization is bigger than certain associates.
2. Build a bridge between the generations.
We all grew up at different times and our values may be different. Learn to adjust to that and not allow generational differences to get into the way.
3. Move toward real empowerment.
For this to work, have a culture that allows people to fail without the fear of being knocked down.
Associates need information in order to take on more responsibility. STOP solving all of their problems – coach them instead to build independence.
4. Establish a strategy to maintain success.
“Succession Plan” – have a responsibility to ensure life goes on without us, and that the good work is carried on.